Door will not seal properly.
A gap, loose gasket or door that does not stay closed.
What may be happening
Food containers, dirty seals, damaged gaskets or hinge alignment can prevent a full seal and introduce moisture.
What you can safely check
Remove obstructions and wipe the seal with mild soapy water, then dry it. Do not pull or stretch a damaged gasket.
How a technician approaches it
A technician can assess gasket fit, hinge alignment and cabinet levelling. Confirm the model before ordering a replacement seal.
Before you call
Note when the problem began, whether one or both compartments are affected, any displayed code and the exact model number. Avoid repeated restarts or changing several settings at once.
Get the fault checked
Independent service is available for out-of-warranty appliances, subject to local and model availability. Visits start at ₹500; parts and repair labour are quoted after diagnosis.
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General care reference: Samsung cooling troubleshooting. Always follow your own model’s manual; controls and clearances differ.